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We read everythingQuestions about the plan before you buy, a download that will not open, or a correction to something on this site — all of it comes to the same inbox and gets a reply from a person.
If a technical problem is stopping you from downloading a purchase, write within 48 hours and include the email address you used at checkout.
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One thing we cannot do
We cannot diagnose your skin or tell you whether a specific product is safe for you personally. The Skin Barrier S.O.S. is an educational framework, not medical advice. If you have a diagnosed skin condition or you are under treatment, your dermatologist is the right person to ask.
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